Privacy Policy

 

Overview 

Thank you for visiting the Vallejo Flood & Wastewater District (the “District”) website (the "Website") and reviewing our Website Privacy Policy. Your privacy is important to us, and our Website privacy policy is simple: we will collect no personally identifiable information about you when you visit the Website unless you choose to provide that information to us, or use a service on this Website where gathering personal information is necessary to deliver the specific service. Our website does not use cookies to store personal information however, during your visit to the District Website, our server automatically gathers and stores certain information about your use of the site. This information does not personally identify you, and your email address is not collected in this automatic process. The information that is automatically collected and stored is:
  • Your internet URL (Uniform Resource Locator) and Internet Protocol address.
  • The IP address of the website from which you came to this site.
  • The website URL and IP address to which you go when you leave this site.
  • The type of browser and operating system you used to access our site.
  • The date and time of your visit to our site.
  • The Web pages or services you accessed at this site.
  • If you downloaded a form, the form that was downloaded.
This Website Privacy Policy does not describe information collection practices on other websites, including those linked to or from this site.  The District is neither responsible for the privacy practices of these other websites nor their content.  Also, the entities operating these other websites may use cookies.  We have no access to or control over these cookies.    

What We Do With the Information We Collect
 

Our policy is simple.  We use this information to evaluate and improve the content of our site and to keep the servers and services running smoothly.  The District may use the contact information you provide to respond to your inquiry regarding processing of your payment, confirming a payment, and/or difficulties experienced. 
The District may use also personally identifiable information to investigate and help prevent and prosecute unlawful activity or activity which threatens the Website or our customer’s privacy or otherwise violates this Website Privacy Policy and/or our Website Terms of Use Policy.

Disclosure of Information
 

The District will not willfully sell or disclose personally identifiable information with third parties, except as required by law, in response to a subpoena or other valid governmental order, in response to your request to do so, or in order to complete a payment transaction with certain third party organizations.  By the nature of the Online Bill Pay Program, we share selected customer identifiable information about you with the relevant card companies, the payment processor, and banking institutions for payment authorization and processing purposes.  Further, the District reserves the right to share personally identifiable information with third parties for collection purposes in the event that your payment is canceled, disputed, or otherwise cannot be fulfilled in accordance with our Website Terms of Use Policy.

Your Information May Become A Public Record

Access to personally identifiable information in public records at local levels of government is controlled primarily by the California Public Records Act (Government Code Section 6250 et. seq.).  Information that is generally available under the Public Records Act may be posted for electronic access through the District’s Website.  While the Public Records Act sets the general policies for access to District records, other sections of the California code as well as federal laws also deal with confidentiality issues.  The information collected at this Website is subject to the access and confidentiality provisions of the Public Records Act, other applicable sections of the California code as well as Federal laws.  Email or other information requests sent to the District Website may be maintained in order to respond to the request, forward that request to the appropriate agency, communicate updates to the District page that may be of interest to citizens, or to provide the District web designer with valuable customer feedback to assist in improving the site.

Security
  • We monitor network traffic to identify unauthorized attempts to upload or change information, or to otherwise cause damage to the site. Anyone using this Website expressly consents to such monitoring.
  • We take appropriate security measures to protect unauthorized access, alteration or destruction of data.

User Acceptance of Website Privacy Policy and Changes to Website Privacy Policy

By using the Website, you signify your acceptance of this Website Privacy Policy.  If you do not agree to this policy, do not use the Website.  The District reserves the right to make changes to our Website Privacy Policy from time to time at our sole discretion.  The date of last update appears in this Website Privacy Policy.  Your continued use of the District Website following the posting of changes to privacy policy terms indicates your acceptance of the changes and the new Website Privacy Policy in whole.

Last Update

This Website Privacy Policy was last updated on March 15, 2013.

Contact Information

 
Questions or comments regarding the Website should be sent by e-mail or websitesupport@vsfcd.com or by U.S. mail to 450 RYDER STREET, VALLEJO, CA, 94590.  Please do not include passwords, credit card numbers, or other sensitive data in your e-mail communication.