Understand Bill Payments

 

Property owners are responsible for bill payments to the District. Bills encompass sewer, stormwater, and upper lateral service fees. Effective June 27, 2018, the District no longer accepts utility billing payments. All delinquent amounts have been placed on the property tax bill for collection.

Reduced Rate Program


Vallejo Flood & Wastewater District offers a Reduced Rate Program for qualifying residential customers who own and are living in their home. For this billing year (July 1, 2020 to June 30, 2021) the District has increased the sewer bill reduction from 10% to 17.5% off standard residential wastewater rates. Current participation in PG&E’s CARE Program is required. You may apply for the PG&E Care Program at www.PGE.com/care.

When you fill out your VFWD Reduced Rate Program application, you must attach a copy of your most recent PG&E billing that shows you are participating in their program. The CARE Program address must be the same as the VFWD Reduced Rate Program address, and the address must be for your primary residence. The reduced rate is not transferable to a new address or another person. If you move, you may reapply for the program at your new address. Download the Reduced Rate Program Application here.

Sewer Bills on Tax Rolls

On June 13, 2017, the Trustees of the Vallejo Flood & Wastewater District approved placing billing for sanitary sewer, upper lateral, and stormwater service charges on the property tax rolls. Instead of billing every two months, the fees were moved to property tax bills, which are sent out once a year and can be paid in one or two installments.

Please read our FAQ page if you have questions about billing on property tax rolls.
If you wish more information on understanding your rates, click here.

We’re Here to Help

Our Customer Service commitment to Vallejo remains the same. If you have a
question about your service or your charges, you can still reach us:

- Click here to write your question to our billing experts.
- Call our Billing Hotline at (707) 644-8976.

If you have a billing question, call us at (707) 644-8976 or click here to use our online form. We will do our best to respond to your question within 3 working days.