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1. Why haven’t I received my bill? How do I pay my bill?

As of July 1, 2017, Vallejo Flood and Wastewater District changed its method of billing. Your annual sewer and storm drain fees now appear on your property tax bill, which occur once a year. (Note: Some property owners choose to pay in two installments.) Your property taxes, which now include your sewer and storm drain fees, should be paid directly to Solano County.

2. How can I view my annual service charges on the property tax bill?

Solano County will mail the property tax bill to your property address. To view your Property Tax bill online, please visit the Solano County Treasurer/Tax Collector/County Clerk website. Enter your assessment number or property address to view your bill. Look for the line item "7811 Annual Sewer and Storm Fee."

3. I pay my property tax bill on a mortgage impound account. How will this be affected?

Your monthly payment, which includes your mortgage, your property tax as an impound account, and any other existing charges, will increase by the annual amount of the sewer/storm water bill. Since your mortgage company has established an impound account, they will receive your property tax bill and update your mortgage payment amount accordingly. Please keep in mind that our service charge is not a tax.

4. My house/family is a lot smaller than my neighbors, so why are we being charged the same amount?

Residential rates are a flat rate. Non-Residential rates are based on Winter Quarter Average water consumption usage provided by the City of Vallejo Water Department. There is no meter or measurement of sewer usage. The rate is based on the overall infrastructure and services available to the property and not by size of home or occupancy.

We do offer a Reduced Rate Program.

5. Why do I have to pay on a vacant property?

The District does not allow provisions for vacancies. If the property is connected to the sewer system, charges are applicable.

6. Why was a rate increase needed?

Sewer rate increases went into effect in 2018 so that we can repair and replace aging sewer pipes, pumps, and other infrastructure at the wastewater treatment plant, pump stations, and the pipes that bring your wastewater to the treatment plant. 

7. Who approved the rate increase for sewer service charges?

On June 12, 2018, the District’s Board of Trustees approved a 5-year sewer service charge rate increase in order to repair and replace aging sewer pipes, pumps and other infrastructure at the wastewater treatment plant and pump stations.  Please visit our website at www.VallejoWastewater.org to view the rate information.

8. Does the District offer any discount programs?

The District offers Reduced Rate Program for qualifying residential customers, which offers a 17.5% (FY2021) reduction from standard residential wastewater rates. Current participation in PG&E’s CARE Program is required.  To apply, fill out a Reduced Rate Program Application and submit with your most recent PG&E bill.  You may apply for the PG&E CARE program at www.pge.com/care. 

9. I am in the process of selling my home, how do I request a payoff demand?

The District no longer prepares payoff demands.  As of July 1, 2017, the annual sewer and storm drain user fees are billed on the Property Tax bill.  However, if there are liens against the property, you will need to clear the title by requesting a Release of Lien document.  Request for Release of Lien Form

10. Why do I still have a lien on my property if I already paid?

If the lien has been paid (satisfied), you will need to request a lien release from the District and file with the County to clear the lien from the property title. Please complete the following  Request for Release of Lien Form or call us at 707-644-8976 to request your "Release of Utility lien."  Once requested, please allow seven (7) business days for processing.

11. What is the balance due on my account?

As of July 1, 2017, the annual sewer and storm drain fees were transferred to the property tax bill.  There are no fees directly owed to our office.  The annual sewer and storm drain fees are paid with your property tax bill every year.

12. I just sold my home, how do I close my account?

The District will take the information and update our system, however, the billing is parcel-based via property tax bill. To provide this information, please call 707-644-8976 during regular business hours.

13. Why did my commercial billing category change?

In March 2018, a wastewater cost of service study was done which involved a comprehensive review of the District’s wastewater rate structure and long-range financial plan, and the calculation of cost of service based on the wastewater rates and connection fees. As one result of the study, Commercial customers were reclassified to better reflect cost of service principles and align with industry standards.

The structure remains the same, with Commercial I, Commercial II, and Commercial III customers. Commercial IV customers are significant users and are monitored individually and are their own class. The classifications are based on combined BOD (biochemical oxygen demand) and TSS (total suspended solids) strength in milligrams per liter (mg/L). To view the wastewater cost of service study report, please view the 2018 Wastewater Rate Study (PDF) on the Understand Wastewater Rates page on our website

14. Where do I learn more?

For more information on the District’s efforts to protect our community’s health, safety, and waterways, explore our website or call 707-644-8976. You can also write to us through the Contact Us form.